Privacy policy

Privacy Policy

1. Introduction

Vital Pantry ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website, create an account, place an order, or otherwise interact with our business.

2. What Personal Information We Collect

We may collect the following personal information:

  • Full name

  • Delivery and billing address

  • Email address

  • Phone number

  • Order details and purchase history

  • Payment information (processed securely by our payment provider; we do not store full credit card details)

  • Communications with us (emails, contact forms, customer support messages)

  • Website usage data, including cookies, IP address and browsing behaviour

3. How We Collect Personal Information

We collect personal information when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact us with an enquiry

  • Participate in promotions or surveys

  • Browse our website

4. Why We Collect Personal Information

We collect and use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your order

  • Provide customer support

  • Manage your account

  • Send marketing communications (where you have consented)

  • Improve our products, website and services

  • Detect and prevent fraud

  • Comply with legal obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Delivery drivers and courier providers

  • Payment processors (such as Stripe, PayPal or Shopify Payments)

  • Website hosting and technology providers

  • Email and marketing platforms

  • Professional advisers, including accountants and lawyers

  • Government authorities where required by law

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some of our service providers may store or process data outside Australia, including in countries such as the United States.

Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

7. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Understand how customers use our website

  • Improve website performance and functionality

  • Deliver relevant marketing and advertising

You can disable cookies in your browser settings, although some features of the website may not function properly.

8. Marketing Communications

If you subscribe to our mailing list or consent to receive promotional material, we may send you updates about products, offers and news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include:

  • Secure website encryption (SSL)

  • Password-protected systems

  • Restricted access to personal information

  • Use of reputable third-party service providers

10. Access and Correction

You may request access to the personal information we hold about you and ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details below.

11. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

13. Children's Privacy

Our website is not intended for children under 18 years of age, and we do not knowingly collect personal information directly from children.

14. Complaints

If you believe we have breached your privacy rights, please contact us.

We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy, please contact us:

Vital Pantry
Email: vitalpantry@outlook.com
Phone: 0403054237
Website: vitalpantry.com.au

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date.