FAQs

We deliver to metropolitan Melbourne and surrounding areas. Enter your postcode on our website to check whether we deliver to you, or see the full list on our Delivery Areas page.

Standard delivery is $9.99. Delivery is free on orders of $129 or more, and there's no minimum order value.

You pick your delivery date at checkout. We only show dates we can deliver to your area, with order cut-off times already applied, so if a date appears, it's available to you.

Delivery days depend on your postcode, so each area has its own days. Some of our bakery items are baked to order, so if they're in your cart you'll see fewer delivery days. We also close on some public holidays and special dates.

We deliver chilled, frozen and perishable food, so it's best if someone is home to receive your order. If you won't be, leave clear instructions at checkout authorising us to leave it. Once an order is left unattended, responsibility for it passes to you, so please unpack fridge and freezer items as soon as you can.

Contact us as soon as possible with your order number and we'll do our best to help. Once your order has been packed for delivery, we may not be able to change it.

We never substitute products. If an item is unavailable, we'll remove it from your order and refund you for it.

You can pay by credit or debit card, Shop Pay, Apple Pay or Google Pay through our secure checkout. Payment is taken when you place your order.

Promotional offers can't be combined with other offers unless the offer says so. Discounts and specials are for normal household quantities, not wholesale or resale.

Not yet, but weekly and fortnightly subscriptions are on the way.

We stock "better for you" groceries. We choose foods without emulsifiers, seed oils, excess sugar and salt, and other unnecessary ingredients that are added to save costs rather than to improve quality. Every product is one we'd happily give our own kids. You can read more about us here.

Not everything. We only label a product organic when it is certified organic, so look for the organic tag and the certification on the pack.

Every product page lists the full ingredients, with allergens in bold, and a nutrition information table. Products are also tagged with dietary information such as gluten-free and dairy-free.

Brands sometimes change their recipes, so please always check the label on the packet when your order arrives.

Yes. Our Recipe Bundles give you everything you need for a quick meal and cost 5% less than buying the items separately. For gifts, including hampers, new-mum gift boxes and clean home bundles, see our Gift Ideas.

We'd love to hear about it! Send us a message with the brand and product, and we'll look into it.

Contact us with your order number, the item concerned and a photo where relevant:

• Perishable, chilled or frozen items that arrive damaged, spoiled, short-dated or not of acceptable quality: within 24 hours of delivery. Please keep the item until we've been in touch.
• Missing or incorrect items: within 48 hours of delivery. We'll send the correct item or refund it, whichever you prefer.
• Faulty or damaged pantry, household or personal care items: within 7 days of delivery.

For food safety reasons, we can't accept change-of-mind returns on perishable, chilled or frozen items, or on opened products. This doesn't affect your rights under Australian Consumer Law. See our Refund Policy for details.

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show the funds.